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Back-office Digital Transformation


At SCII, we strive to provide solutions focused on Back-office process challenges through our innovative services. We help organizations transform their Back-office processes with suitable solutions which help in optimizing the processes and eliminating repetitive tasks. We also help in getting overall picture of the Back-office through data analysis and speed up management decisions.


Challenges faced by Back-office

Due to business expansion, diversification of operations or expansion of bases, there is a significant increase in the workforce in many companies operating in India. This resulted in increased workload for employees and dependency on people.

Specially in the Back-office operations there are several known or unknown problems.
These problems can be categorized as follows :

Process

  • Decreased operational efficiency
  • Increased people dependency
  • Lack of visibility and control

Data

  • Repetition of data captured
  • Limited scope data use
  • Increase in volume and variety of data

System Infrastructure

  • Increase in count of PCs, servers, and software
  • Increase in complexity of networks
  • Increase in scope of work location
  • Lack of monitoring and control of systems

In order to be competitive and relevant in the business these issues need be identified and addressed.



Our services


Product | SCII

Digitalization of Backoffice Operations


System Operation Management Support


Building Data Analysis Environment


Advisory Services (Help Desk)


Digitalization of Backoffice Operations


DX operation image

Challenge:

With the growth of a company, the volume of work increases in Back-office operations.
This may decrease the operational efficiency due to unoptimized processes and dependency on people.

Solution:

  • Digitalize inefficient processes, procedures, and operations, without completely disturbing the current processes.
  • Reduce work redundancy
  • Data linkage and data sharing between the back-office divisions/departments

System Operation Management Support


SOMS image

Challenge:

When an office is first established, the system environment will be optimal, but with the increase in the number of employees, PCs and applications, the department's own operational rules evolve and may lead to deviation from the set rules defined by the company initially.

Solution:

  • Advice on network configuration, device settings, configuration changes
  • Company-wide security guidelines
  • Operational guidelines
  • Automating infrastructure monitoring
  • Support with intention of enabling Inhouse IT personnel to takeover improved system

Building Data Analysis Environment


Data analysis image

Challenge:

The data handled in the Back-office increases multifold and are diverse and are stored in silos.
It is important to link and convert the data into information that can be used.
Visualizing data and effective utilization of data can speed up management decisions.

Solution:

  • Centralize accessing of common information
  • Build the database for analysis
  • Implement business intelligence tools and provide analysis templates (Create an environment for self-analysis using an appropriate product - without need for developing new software)

Advisory Services (Help Desk)


help desk image
  • Checking validity of vendor proposals for system implementation
  • Checking specifications at the time of building departmental infrastructure (Compliance with companywide guidelines, inter-system integration, unification)
  • Tailored advice on a variety of questions and concerns related to Back-office DX (Operational efficiency)



Our Approach


Approach | SCII

Engagement Planning


Opportunity Analysis


Solution Architecture


Solution Blueprint



Our approach is to provide an optimal system environment and operation procedures, by understanding the requirements of all the stakeholders (employees, departments, management), rather than changing the complete system.

More...

Our Approach


Engagement Planning

  • Listen to the customers
  • Identify business challenges and opportunities
  • Focus on customer relevant opportunity
  • Develop expectation agreement
  • Define preliminary engagement plan

Opportunity Analysis

  • Understand business strategy
  • Perform business eco-system review
  • Refine opportunity hypothesis
  • Develop final engagement plan

Solution Architecture

  • Adopt reference models
  • Perform opportunity assessment
  • Develop target architecture
  • Define solution
  • Develop implementation and testing plan

Solution Blueprint

  • Develop pilot design
  • Define criteria and metrics for success
  • Create justification document


Benefits of Back-office Digitalization


Benefits | SCII

Process

Stakeholders

People

Customers

Process

  • Improve operational efficiency and effectiveness
  • Reduce operational and transactional costs

Stakeholders

  • Improve visualization of business
  • Improve management decision

People

  • Better access to information
  • Improve collaboration
  • Encourages creativity and innovation
  • Improve employee motivation

Customers

  • Enhance customer experience
  • Improve customer satisfaction
  • Increase customer retention

For any queries please mail to : backoffice.dx@scii.in

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